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Council approves towing contracts but asks staff to review weekend access and enforcement
Summary
Council approved motor-vehicle towing services contracts as part of the consent calendar but discussed resident complaints about weekend vehicle retrieval and directed staff and police to track complaints and review contract enforcement provisions.
Gilbert’s Town Council on Tuesday approved a set of motor vehicle towing services contracts as part of the consent calendar but spent substantial time discussing resident complaints about weekend availability and customer service from tow vendors.
The nut graf: The council ultimately voted 7-0 to approve consent items that include the towing-service agreements, but members asked staff to review contract terms, enforcement practices and complaint-handling procedures — and to return with answers at the June 10 meeting if the council desires further changes.
The agenda item awards towing contracts to four vendors following an RFP process. During council discussion, multiple members raised…
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