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Providers testify of payment delays, staffing cuts and alleged retaliation as fraud response continues

5609338 · August 18, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Multiple provider representatives, an attorney and a nonprofit director told the committee that Access's fraud response and billing rule changes have left some providers unpaid, forced layoffs and closures, and, several witnesses alleged, prompted retaliatory behavior that discouraged providers from seeking legislative help.

Several providers and health‑care advocates told the Senate Health and Human Services Committee they have struggled with delayed payments, new billing rules and what some described as retaliatory actions by state agencies.

Representative statements and written submissions

Senator Angus and other committee members read testimony and constituent letters describing casework from providers the senators said had been forced to close or to scale back services after payments were withheld. One provider named in committee materials — identified in testimony as Arizona Integrated Telepsychiatry and Telemedicine Services LLC (AZITTS) — said in a written letter read to the committee that Access had withheld payments totaling more than $1,500,000 and that the provider's staff count and clinical operations were…

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