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Peculiar to move city phone and voicemail to new vendor to save costs, staff says
Summary
Staff recommended switching voice and fax services to FluentStream to reduce recurring costs and to resolve current phone system reliability issues; the board approved a resolution to proceed and the change will include new handsets and voicemail-to-email functionality.
City staff presented a plan July 21 to migrate the city’s voice and fax services to a cloud vendor, FluentStream, and the board approved a resolution to proceed with the change as part of a broader effort to reduce technology costs and address phone-system reliability. The project will include new desk phones and voicemail‑to‑email…
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