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Surprise library staff outline trauma-informed debrief model after incidents
Summary
Library staff described a structured post-incident support process using guided debriefs and the DESC model to help staff process traumatic events and identify follow-up training needs.
Library staff described a formal process to support employees after difficult incidents at the Aug. 14 meeting of the Surprise Library Advisory Commission, saying branches will hold short, private debriefs to let staff process events and surface training and support needs.
A presenter said the process — modeled on peer debrief and trauma-informed practices — is intended as staff support rather than discipline. "The…
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