Library staff described a formal process to support employees after difficult incidents at the Aug. 14 meeting of the Surprise Library Advisory Commission, saying branches will hold short, private debriefs to let staff process events and surface training and support needs.

A presenter said the process — modeled on peer debrief and trauma-informed practices — is intended as staff support rather than discipline. "The supervisor's gonna use guided questions: how are you feeling? What happened? How could we have supported you better during this incident? What could be done differently next time?" a staff member said.

Staff summarized the steps: gather involved staff in a private location, use guided questions to let people describe the event, express emotions, identify what went well and what could change, and note follow-up needs. The presenter said the process is not a training session nor a disciplinary hearing; its purpose is to support staff well-being and clarify next steps.

Staff also outlined the DESC model as a short framework for clarifying incidents: Describe what happened, Express feelings or concerns, Specify desired changes or roles, and Clarify follow-up. The presenter said supervisors will document whether additional training, counseling or other supports are needed and will offer further help.

Why it matters: staff said routine check-ins and structured debriefs help retain staff and reduce cumulative burnout from repeated difficult encounters; the model also aims to create consistent response expectations across branches.

No formal policy change or vote occurred; staff presented the approach for commission awareness and potential feedback.