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Salvation Army urges city help as Family Hope Center faces $800K–$1M shortfall
Summary
The Salvation Army told the City Council its Family Hope Center — a 31-room low-barrier family shelter — faces an $800,000–$1 million budget gap for the fiscal year beginning Oct. 1 and asked the city to identify supplemental resources while staff and city homelessness officials said they are exploring partial support.
The Salvation Army told the Colorado Springs City Council on Monday that its Family Hope Center, the region’s only low-barrier emergency family shelter, faces a funding shortfall that could force reductions in services. Major Steve Ball, county coordinator for the Salvation Army in El Paso County, told the council the shortfall has grown over several years and "without additional resources will necessitate reductions in our services," singling out the Family Hope Center as at risk. The Family Hope Center can shelter up to 31 families and operates as a 90-day program with case management. Sandra Haley, lead case manager at the Family Hope Center, said the program served 277 families in 2024 — 434 adults and 528 children — and logged more than 33,000 bed nights and 34,000 meals from June 31, 2024, to July 1, 2025. Haley said the center reported a 64% success rate for 2024 exits to housing (176 families) and an…
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