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Mount Vernon utilities commission declines immediate waiver in Pam Reich high-bill appeal
Summary
The Mount Vernon Utilities Commission reviewed a customer appeal from Pam Reich of 907 West High Street about a high water bill attributed to a leak but did not vote to waive charges; staff explained notice timing, refund criteria and payment-plan options.
The Mount Vernon Utilities Commission reviewed an appeal from Pam Reich, whose account at 907 West High Street showed a sharp increase in June usage that she says resulted from a leak while the property was vacant. The commission heard staff summaries of the timeline, the office's notification procedures and options offered to Reich, and did not approve a waiver of the overage charges. Maureen DePaulo, a utility billing office staff member, told commissioners the leak-based charges began in June and that the office issues high-usage letters as a courtesy. "We send the high usage letters as a courtesy to our customers," DePaulo said, and explained the office's timing: the validator process that…
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