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Board says CAMS migration progressing; CIO to add Salesforce developers and target tax petitions next
Summary
Board staff reported a major June release and continued migration of appeals cases to the California Appeals Management System (CAMS), with a focus on bringing office of tax petitions into CAMS and hiring developers with Salesforce experience.
The California Unemployment Insurance Appeals Board said Wednesday that a major software release in June completed the transition of many benefits cases to the California Appeals Management System (CAMS) and that agency technology staff are now working to migrate remaining tax-related appeals and improve the portal for users. Chief Information Office staff and other presenters told the board the June release included more than a dozen enhancements and completed transition of AO benefits cases from the legacy system to CAMS. The agency said it is now evaluating gaps to migrate AO technicians and the office of tax petitions into CAMS; that latter step requires technical coordination with the Employment Development Department (EDD). The board heard that the system is built on Salesforce and that additional developers with Salesforce expertise have been posted to expand capacity. The CIO said those hires will help implement further enhancements and address migration work. Board members asked about user experience and accessibility. The agency said it regularly engages advocates and heavy users and that advocates told staff the portal lets them access documents in real time rather than waiting for clients to mail records. Staff said they incorporate user feedback into the backlog of enhancements and maintain a public FAQ and comment prompt on the agency website for portal users. Board members asked specifically about program codes and which tax program tranches remain in legacy systems. Director Kemp Webb and other staff explained that many program codes are already live in CAMS, that the remaining tax petitions require an additional integration step because those petitions originate directly with the tax office rather than flowing from EDD to the CAMS intake process, and that the smaller group of legacy tax cases would be migrated if the workload to convert them is manageable. The meeting included no formal vote or regulatory action on the CAMS migration; discussion focused on timelines, staffing and next steps for technical work.
