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Commission recommends removing refunds for lost library items; billing cycle unchanged
Summary
Pleasanton commissioners recommended that the City Council revise the library's materials recovery policy to eliminate refunds for fees paid on lost materials; staff said billing cycles and collection practices remain unchanged and patrons will be phased into the new rule with notice.
The Pleasanton Library Commission on Aug. 7 recommended that City Council revise the library's materials recovery policy to remove refunds for lost-material fees. The commission approved the recommendation unanimously. Leah, the presenting staff member, said the proposed change responds to staff capacity constraints and significant bookkeeping time required to process refunds through the…
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