Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Emergency Communications Staffing topic
No spam. Unsubscribe anytime.
Emergency Communications Center reports higher call volume, rising vacancies; hiring planned
Summary
At the Aug. 4 committee meeting ECC staff reported a year'to'date total of 176,134 phone calls and said vacancies increased to five; commissioners asked for monthly comparative reports and staff said hiring/testing is planned with new hires expected after September testing and onboard by January.
The county'operated Emergency Communications Center reported higher call and service volumes and a growing number of vacancies at the commission committee meeting on Aug. 4, 2025.
An ECC staff member told commissioners the center received 176,134 total phone calls year to date and reported a year'to'date cost for service of 147,634 (figure reported in meeting). The ECC also reported 4846 9-1-1 calls and 13,679 administrative calls in the month cited, and said vacancies had increased from two to five since the prior report. "Looking forward to hiring our next group in September," the ECC staff member said, adding that testing was scheduled and that the center hoped to have staffing improved by January.
Commissioners asked whether the meeting's call statistics format would continue and requested month'to'month comparatives to provide context for spikes or anomalies. "This is helpful to chart the month to month to see what happened," one commissioner said, asking staff to return with comparable monthly data rather than a one'off snapshot.
Background and context: the ECC report noted shift'level staffing changes, the number of outgoing calls made by the center, and recruitment timelines. Staff said additional vacancies were tied to newly created positions in the commission's staffing plan. No formal vote or policy decision was taken on staffing at the meeting; commissioners requested regularized reporting to aid oversight.
Next steps: ECC staff said they will schedule recruitment and testing in September and aim to have new hires onboard by January; commissioners asked staff to provide routine monthly statistics to the commission for review.
