Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Ecc Callstats topic
No spam. Unsubscribe anytime.
Emergency communications center reports higher call volumes, several vacancies; staff hiring planned
Summary
At the Aug. 4 Sumner County committee meeting, ECC staff reported monthly call volumes and that vacancies increased to five; staff said hiring is planned for September with a goal of full staffing by January.
Sumner County’s emergency communications center (ECC) reported on Aug. 4 that recent monthly call volumes remain high and that staffing vacancies have increased, with plans to hire in September and aim for full staffing by January.
The ECC director told the committee the month’s operational numbers included 2,237 fire calls and 2,350 EMS calls; total phone-call traffic reported for the month included 484,691 911 calls and 13,679 administrative (nonemergency) calls, and ECC staff recorded 8,014 outgoing calls. Year-to-date totals the director cited were 147,634 calls for service and 176,134 total phone calls. The director said vacancies had increased from two to five since the last report because of newly authorized positions granted by the full commission and that the center expects to onboard new hires in September and move toward full staffing by January.
A commissioner asked whether the packet format presented that night — which placed some charts differently than usual — was a one-off or the new reporting format; the ECC director said it was a one-time change for the packet and that monthly comparative charts can be provided going forward. The commissioner said comparative month-to-month charts help the public and commissioners interpret spikes related to heat, storms or other events.
Committee members acknowledged the figures and asked staff to continue providing routine statistical reports; no formal votes or budget changes were made at the meeting.
The ECC director also invited commissioners and the public to watch a local news segment that night highlighting a baby-box rescue at Henderson Middle School, which involved paramedics and local responders.
