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Resident warns village software portal is delaying business licenses
Summary
A longtime volunteer and information-service operator told the Village Board that Arlington Heights' online portal is creating multi-month delays for business licensing and cited national lawsuits against Tyler Technologies; staff said they are working with conscientious employees but did not announce changes.
Andy Anderson, a longtime volunteer science coach and local information-service operator, used the public-comment period on Aug. 4 to criticize the village's online portal and to urge the board to review its implementation after local businesses experienced licensing delays.
“I spent the last 31 years of my life as a volunteer science coach … The portal is basically a Rube Goldberg machine in…
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