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State IT office outlines mainframe retirement, 1,800-application inventory and ServiceNow rollout
Summary
The State Chief Information Officer briefed the Task Force on a statewide IT inventory (about 1,800 applications), the challenge of legacy platforms including the mainframe, the case for ServiceNow-based citizen and employee portals, and options to separate operational overhead from bill-back rates.
The North Dakota Information Technology (NDIT) office briefed the Task Force on statewide IT structure, an inventory of applications and plans to modernize customer-facing and internal services, including a ServiceNow rollout and a multi-year plan to retire legacy systems.
Chief Information Officer Corey Mach described NDIT as the central IT service for most executive-branch agencies and explained why the agency must recoup costs through advance rate-setting that feeds into agency budgets. He told the Task Force that NDIT supports a large and diverse application portfolio and that planning, procurement timelines and vendor processes often lengthen project delivery times.
Mach said NDIT’s current inventory identifies about…
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