CRHA outlines 'Residents First' strategic plan and three-year trauma-informed transition

CRHA staff reported the authority is advancing a multi-year strategic plan focused on three priorities — Resident First, community building and organizational capacity — and said the agency is initiating a three-year transition to trauma-informed operations. Kathleen, resident services director, told the board the plan includes new hiring practices that increase resident participation, monthly site events and site beautification work, and standard operating procedures (SOPs) that went into effect this spring. “We’ve looked at having, increasing resident participation. One of the things we’ve been doing is increasing hiring of residents,” she said. Trauma-informed…