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Council hears complaints after first week of automated trash rollout; town says staff and vendor are responding
Summary
Town Manager Matt told the council the new automated trash collection generated more than 200 resident calls in week one; most concerned cart size, accessory units, and access for elderly residents. Councilors and residents urged clearer communications and faster accommodations for smaller carts and private roads.
Town Manager Matt told the Town Council July 28 that the first week of the new automated trash-collection rollout produced “significant community engagement,” with staff receiving more than 200 calls and questions about cart delivery and program details.
Why it matters: automated collection changes how residents place and transport refuse, affecting older residents, households on private roads and people with accessory dwelling units. The council heard residents’ urgent operational questions and asked staff for clearer customer guidance and faster resolutions.
Matt said roughly half of calls concerned cart delivery timing and that…
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