Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
County halts InvoiceCloud rollout after integration issues with local tax software; vendor working on fix
Summary
The county paused InvoiceCloud’s payment portal after discovering the vendor’s integration did not support the county’s version of PACS tax software; the vendor and PACS Washington are working toward a fix and the county hopes to relaunch next tax season.
The county pulled an InvoiceCloud payment portal rollout after staff discovered the vendor was not integrated with the county’s specific PACS tax software. Treasurer Jen White said the county went live with InvoiceCloud in 2023 but withdrew the service after three to four months because online balances and prior-year penalty calculations did not sync correctly.
Treasurer White told the finance committee that the vendor’s integration worked with a number of county systems but not with the county’s PACS implementation—identified in the discussion as “PACS…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
