Greenland staff seek bids to move town phone system to cloud after service outage
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Summary
Following a power‑related phone outage that left incoming lines inoperative, town staff told the Greenland Board of Selectmen they will pursue additional quotes and consider a cloud‑based phone system with emergency hardening and backups.
GREENLAND, N.H. — Town staff told the Greenland Board of Selectmen on June 2 they are pursuing multiple bids to replace the town's phone system and are considering a cloud‑based solution after a recent outage disrupted incoming calls.
The issue affected town hall and some fire‑department phones; staff said outgoing calls could be made but inbound service failed after a server did not reboot following a power event. "Part of this going to a cloud based system will be much better," one staff member said during the presentation.
Officials presented two initial quotes and said they will seek at least three competitive bids. Staff emphasized the need to consider emergency hardening — for example, cell‑phone backups or other failover options for 911‑adjacent services — when comparing solutions.
Jared, identified at the meeting as "our in‑house IT person," described existing cameras and on‑site AV upgrades earlier in the meeting; the phone work would be a separate procurement. Town leaders said the fire department and town hall phone systems currently run on different servers and that the migration will require coordination with public‑safety dispatch and other local providers.
No formal vote was taken. Staff said they expect the procurement process to continue this year; depending on vendor selection and scope, parts of the project could extend into next year.