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Wilson County staff propose moving phone system to cloud to replace aging servers
Summary
County IT staff proposed unifying the county'wide phone network onto a cloud-based system, citing replacement of deprecated servers, reduced interoffice dialing friction and estimated first-year savings; commissioners asked questions about contract length, training and continuity for emergency operations.
Wilson County IT staff told the commissioners court they plan to replace the county'wide phone system with a cloud-based service intended to unify extensions across offices and reduce reliance on aging local servers. The presenter said the change would let users call internal extensions without dialing an outside line and would allow desktop faxing.
The proposal matters because the county currently runs multiple on-site servers and copper-dependent services that staff described as deprecated and costly to maintain. "We're supposed to unify our current phone network ... and it'll be in the cloud," the IT presenter said. The presenter said the…
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