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Staff: Pharmacies must pair faxed prescription transfers with phone confirmation to meet HIPAA
Summary
A staff member advised that pharmacies without shared data-processing systems must secure prescription transfers by pairing any fax with a telephone confirmation or by echo verification for phone-only transfers, citing board rule 291.34 gs for record-keeping requirements.
A staff member, Board staff, said pharmacies that do not share the same data-processing software must secure prescription transfers and pair any faxed transfer with a telephone confirmation to comply with the Health Insurance Portability and Accountability Act (HIPAA).
The guidance matters because it sets required steps for pharmacies to maintain patient privacy and proper records when transferring prescriptions between locations that do not share electronic systems.
The staff member said there are two compliant options when a prescription transfer is done by fax: the sending pharmacy may fax the transfer and then call to confirm the receiving pharmacy staff member, or the sending pharmacy may begin with a call to confirm the receiving staff member and then fax the transfer. The staff member also said that “for any fax based prescription transfers, telephonic communication is also required to confirm and maintain records.”
When a transfer is completed solely by telephone, the receiving pharmacy staff must echo-verify prescription information and obtain sender confirmation, the staff member said. The speaker directed listeners to the rule text, saying, “Please see board rule 291.34 gs for full record keeping requirements of such transfers.”
The meeting transcript did not identify which governing board issued the rule, nor did it specify enforcement steps or penalties for noncompliance. Pharmacies seeking complete record-keeping instructions were told to consult board rule 291.34 gs directly.
Less-critical details: the remarks focused on transfer methods for pharmacies that do not share the same data-processing software; the staff member framed the requirements strictly as record-keeping and confirmation steps rather than describing enforcement or inspection processes.
