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Ombudsman program details resident advocacy, successful interventions and referral partnerships
Summary
The Center for Prevention of Abuse presented ombudsman-program activity for the quarter, describing casework in nursing homes and assisted-living facilities, referral partnerships and examples where advocates restored residents’ personal-needs allowances or helped residents return home.
The Center for Prevention of Abuse reported on its ombudsman program, which advocates for residents in nursing homes and assisted-living facilities across a six-county footprint that includes Peoria County. The presenter explained that a ‘‘case’’ is opened when a resident raises a complaint and…
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