Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Navasota staff launch multi-pronged audit of utility billing after resident complaints
Summary
City staff told the Navasota City Council they have engaged an outside consultant, the software vendor and an AMI project manager to audit recent utility bills and will issue credits if the audit finds overcharges.
City staff told the Navasota City Council on Monday that they have opened a multi-track review of recent utility-billing problems and will issue credits if the audit finds customers were overcharged. The review spans billing software, meter hardware and a third-party audit of the billing process. The city is using an outside consultant to compare customer bills to the city's rate-order ordinance, while the software vendor,…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
