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County approves Steele Insurance and Financial Services for benefits administration to improve customer service
Summary
St. Joseph County approved a services agreement with Steele Insurance and Financial Services to administer benefits, with HR director saying Steele offers clearer pricing, intuitive platforms and domestic customer support.
The St. Joseph County Board of Commissioners on May 20 approved a client services agreement with Steele Insurance and Financial Services to serve as the county’s benefits administrator.
Selena Carr, human resources director, told the board Steele’s services would produce immediate cost reductions and provide clearer, more defined pricing than the county’s current vendor. Carr said Steele had positive references from at least 10 Indiana counties and that the firm maintains domestic customer support: “They are located in Indianapolis, so, we won't deal with any offshore call centers, which has been a challenge for us with our current provider.” She added that Steele’s platform integrates with the county’s current software provider (Lau) and should improve employee experience during open enrollment.
A commissioner thanked Carr for vetting options and the board moved and seconded to approve the agreement. The motion carried on voice votes recorded as “Aye.”
Staff did not provide contract dollar amounts on the record. Commissioners directed staff to proceed with implementation and transition work with Steele; no timeline for complete transition was provided in the meeting record.
