Paratransit rider raises repeated complaints about CAT Lift; staff commit to follow‑up

Sharwin Snelson, who identified himself with a street address in Knoxville, used public comment time to list recurring problems he said he and other CAT Lift riders have experienced: uneven trip distribution among drivers, excessive wait times, insufficient travel time allowances (particularly during heavy morning traffic), inconsistent response from dispatch, and the inability to leave voicemail for managers. He told the board that although staff had sometimes acknowledged improvements, problems have reoccurred and that the pattern of repeated failures is concerning.

Snelson…