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Ridership rebounds; missed trips fall as board debates guaranteed-ride policy for late connections

5474023 · July 17, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

SolTrans reported rising ridership and reduced missed trips and missed-trip rates, while the board and commenters debated the scope of a Guaranteed Ride Home (GRH) program and how to measure lateness for transit-dependent riders; on-time performance met contract goals.

SolTrans staff reported ridership gains across local, school and express services and a reduction in missed trips, while board members and public commenters debated how a Guaranteed Ride Home (GRH) policy should treat late or missed connections for transit-dependent riders.

Staff told the board monthly and year-to-date ridership is up — local ridership increased, school ridership nearly doubled compared with last summer, and express ridership rose 9 percent. “Ridership year to date is up by 10%,” the system performance presenter said. Staff also said missed trips decreased and both local and express routes have met their contract on-time performance (OTP) goals.

Board memb…

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