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Utility survey finds reliability and affordability top priorities; staff to continue multi-channel outreach
5473025 · July 21, 2025
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Summary
A utility customer survey conducted Feb–Apr 2025 collected 804 responses and found customers prioritize reliability and affordability; respondents preferred roll carts, weekly recycling and outreach via multiple channels. Utilities staff plan repeated surveys and expanded outreach.
City utilities staff presented results of a customer service survey conducted February–April 2025. The consultant received 804 responses — meeting the project goal and yielding a 95% confidence level with a 3.4% margin of error — and staff summarized both quantitative results and…
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