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Glendora redesigns Consumer Confidence Report, cuts mailing costs with postcard notice

5471674 · July 25, 2025

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Summary

City redesigned its annual Consumer Confidence Report (CCR) into a 12‑page illustrated format and replaced the full mailed cover letter with a postcard to reduce mailing costs by about 70%; staff also promoted the report via social media.

Glendora staff presented a redesigned 2024 Consumer Confidence Report and a new mailing approach intended to reduce costs and increase public engagement.

Management aide Armando de Jesus said the prior CCR was condensed to a short, black‑and‑white mailing and that the new report is a 12‑page, color document with local photographs, water quality tables and consumer information. To notify customers the report is available, staff replaced a state‑mandated full mailed page letter with a postcard that de Jesus said reduced mailing costs by about 70%.

The report remains compliant with state rules requiring distribution by July 1; staff posted the full CCR online as an interactive “flip book” and promoted it on social media — a short CCR post had already reached more than 8,000 Instagram views at the time of the meeting. De Jesus said the city will update the CCR annually to include upcoming CIP projects and other water‑related information.

Commissioners asked about printed copies and printing methods; staff said the document was printed by a vendor and mailed. Commissioners also requested staff return with the city’s paperless billing adoption rate and potential savings from converting more customers to paperless billing; staff agreed to report those metrics at a future meeting. The commission approved the CCR by voice vote.