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Lawrence City approves Crosswalk Health partnership to route low-acuity 911 calls
Summary
The Lawrence City Safety Board approved an agreement with Crosswalk Health and a HIPAA business associate agreement to let dispatchers divert certain low-acuity 911 calls to nurse navigators at no cost to the city.
The Lawrence City Safety Board on May 22 approved an agency services agreement and a HIPAA business associate agreement with Crosswalk Health to let dispatchers redirect some low-acuity 911 calls to nurse navigators.
Chief Wallace, the department chief who presented the item, said the service will let dispatchers transfer appropriate calls to Crosswalk for nurse-navigation, telemedicine or assistance arranging transportation to clinics. "The best news is it costs $0 to the taxpayer," Chief Wallace said.
The program is designed to…
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