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Board approves vendor site visit to review utility billing system and processes
Summary
The board approved onsite professional services from the vendor of the city’s billing software to review processes, reporting and opportunities for improvement after the system upgrade to version 4.
The Resources Board approved July 22 an on‑site review by the city’s billing software vendor to examine processes, reporting and opportunities for improvement after the city upgraded its legacy system to vendor software.
Staff said the city went live on vendor software (version 3) in mid‑2014 and upgraded to version 4 in fall 2022. The vendor proposed an on‑site review that includes pre‑meetings to document processes and reporting needs and then three to four days on site to meet staff and review standard operating procedures and workflows. Staff described the work as a way to identify reporting improvements, streamline processes from meter reading through billing, and to strengthen standard operating procedures.
A board member moved to approve the vendor visit pending legal approval; another member seconded and the motion passed. Staff said legal review would be completed before contracting. The board recorded no further conditions and asked staff to proceed with scheduling the on‑site review.
