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Port Orchard identifies permit bottlenecks, proposes software, policy and staffing changes
Summary
City development staff reported a three-day lean review showing permit intake, data re-entry and payment handling as main bottlenecks and proposed a mix of software integration, training and limited policy changes to reduce delays.
Port Orchard’s director of community development told the City Council on July 22 that a three‑day lean process review found the city spends far more staff time than necessary moving single‑family building permit data between systems and handling payments and inspections.
The review, sponsored by Director Nick Bond and facilitated by the Washington State Auditor’s Office, mapped seven permit phases and identified delays in transferring applications from Camino to the city’s SmartGov system, duplicate data entry, payment reconciliation and inspection scheduling as primary sources of “waste.” Bond said, “So the total time from submission to permit issuance is about 52 days while the ball is in the city's court.”
The nut graf: City staff proposed near‑term, low‑cost fixes,…
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