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Members and FEMA clash over call-center performance, contract lapse and $100,000 sign-off policy
Summary
Lawmakers cited documents showing large numbers of unanswered calls after the Texas floods and blamed a $100,000 contract sign-off policy; FEMA disputed the figures and said the majority of calls were answered and that contract lapses did not occur.
Members cited internal documents and press accounts alleging that FEMA call centers answered a small fraction of incoming calls in the days after the Texas floods and that a requirement for Secretary Noem's sign-off on contracts above $100,000 complicated continuing call-center support.
Representative Friedman read agency figures from documents she said showed a steep drop in answered calls after July 5, reporting that on July 6 FEMA received 2,363 calls and answered 846 (about…
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