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Consultant tells Tumwater council to rebuild trust, improve communication before leadership change
Summary
Organizational consultant Dr. Wendy Frazier briefed the Tumwater City Council on interviews with each council member and recommended steps — from clearer roles and onboarding to facilitated conversations and communication practice — aimed at repairing trust and improving problem‑solving ahead of an upcoming mayoral transition.
Dr. Wendy Frazier, an organizational consultant, briefed the Tumwater City Council on July 22 after hour‑long interviews she conducted with each council member. She summarized themes and recommended next steps to strengthen trust, communication and decision‑making as the council moves toward a leadership change.
"I asked everybody about, you know, why did you want to be a member of the council? Why serving the city mattered to you?" Frazier said, noting a consistent "North Star" among members — a desire to serve citizens — that could anchor reforms to council processes and interactions.
Frazier told the council she found five cross‑cutting areas to address: purpose and roles, how work gets…
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