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City responds to resident outcry over unexpectedly high water bills; offers payment plans and investigation
Summary
Residents complained about sharply higher water bills and water quality during public comment. City staff said they conducted an internal investigation, identified a billing error affecting primarily central neighborhoods, will offer payment plans and will review and reimburse inaccurate charges.
Residents told the Lindsay City Council on July 30 that recent water bills jumped to unexpectedly high amounts and in some cases were unaffordable or reflected poor water quality. The council heard multiple public comments from affected households, and city staff described an internal investigation and immediate steps to help customers.
The concern surfaced during the public-comment period, when a resident who said her bill reached about $700 since January said monthly payments of $200 were not enough to keep up. Another commenter urged the city to address both the high charges and water quality for households that cannot…
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