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Council directs staff to draft water-leak bill policy after resident reports of large irrigation bills
Summary
After a resident reported a multi-thousand-dollar irrigation leak discovered only after an extended period, councilors asked staff to research other municipalities' policies and return with a recommended written policy. Staff will also explore automated usage alerts and options to limit sewer charges tied to irrigation leaks.
Councilors directed staff to prepare a formal policy for handling customer appeals and adjustments arising from water leaks and large irrigation use after members raised a recent case in which a resident incurred a large bill when an irrigation line ran continuously for 11 days. Mayor John Eric Hoover urged creation of a…
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