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Tax collector's office to open new Crestview facility to expand services in north Okaloosa County
Summary
A tax collector's office representative said the office plans a new facility in Crestview to house a call and processing center, expand branch services and provide space for other county administrative functions; the proposal is described as a county partnership but no formal approvals or funding details were given.
A tax collector's office representative said the office plans to open a new facility in Crestview to expand services for residents in the north end of Okaloosa County, including a call and processing center and a larger customer-service lobby. "We anticipate bringing our call and processing center to the North end of the county and also our branch services," the representative said.
Trey, liaison between the Board of County Commissioners and the tax collector's office, said the plan grew from outreach between county officials and the tax collector's team. "Ben reached out to me. I'm the liaison between the Board of County Commissioners and the tax collector's office and have been for several years," Trey said, describing preliminary discussions about improving customer service in the growing Crestview area.
The representative described the planned space as "state of the art," noting the office planned not only to meet current demand but to build for the future. "We're looking for a building that will carry us 10 to 30 to 50 decades into the future," the representative said, adding the design would include room for county expansion and a separate site for administrative government services.
Meeting remarks described specific elements the office intends to expand: a larger lobby to handle customers, an expanded branch-service footprint and a call and processing center in the north end. Trey said the idea includes a second site that could bring additional administrative county services to the north end.
The speakers framed the project as a partnership with the county; the transcript did not provide details on funding sources, timelines, formal approvals, or any motion or vote authorizing the project. No ordinance, resolution, contract number or budget line was cited during the remarks.
Until formal proposals, budgets or approvals are presented to a governing body, the plan remains a proposed expansion discussed by tax-collector representatives and a county liaison.
