Orland Park board unanimously approves RFP for service delivery review after Gallup survey

The Village of Orland Park board unanimously approved issuing a request for qualifications (RFQ) to find a consulting firm to conduct a service delivery review, Mayor Jim Dodge said. Dodge cited a 2023 employee survey conducted with Gallup as the reason for the review, saying the survey results showed a need to improve morale, service delivery and the working environment for village staff. “Having engaged employees means better services for you, the residents,” Dodge said. At the meeting the board voted to allow village staff to issue the RFQ; the mayor called the vote unanimous. The transcript does not include the RFQ text or a timeline for selecting a consultant; those details were not specified in the briefing. Officials said the review is intended to identify changes to improve morale and service delivery; Dodge described the action as part of rebuilding “the once healthy working environment for all village staff.”