Larimer County clerk reports faster service, higher passport demand and prepares for ranked‑choice election

Larimer County Clerk and Recorder Tina Harris told the Board of County Commissioners on July 7 that her office reduced customer wait times, expanded remote options and processed large volumes of vehicle, recording and passport transactions in 2024. "Residents can choose what works best for them, and we're here to serve them in every format," Harris said.

Harris said the Motor Vehicle unit processed 410,554 transactions in 2024 and that in‑person visits rose to roughly 155,000 after the office reopened to walk‑ins in late 2023. Average in‑lobby wait times fell from about 15 minutes to just over nine minutes, which Harris attributed to “process improvement, smarter staffing, and better tools.” Call volume dropped from about 106,000 calls in 2020 to under 70,000 in 2024; average hold time fell from about 15 minutes to 2 minutes, 20 seconds after a callback feature and phone‑system upgrades…