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Committee hears mixed ridership signals; new software live and staff propose operational changes
Summary
The TCC reviewed ridership declines, a lower shared‑ride rate and Sunday growth; VIP Services activated new scheduling software July 1 and staff proposed more full‑time drivers, dispatcher role changes and a review of the cancellation/no‑show policy.
Walworth County’s Transportation Coordinating Committee on July 7 received a detailed update showing mixed service metrics: ridership is down through the first five months of 2025 compared with 2024, shared‑ride percentage has fallen, but Sunday usage has grown since service changes in January. Committee members and the county’s contracted operator also described operational steps to address cancellations, turndowns and staffing.
County materials show the program is down about 1,932 rides (roughly 10.1%) in the first five months of 2025 versus the same period in 2024, a drop the county attributed to a mix of capacity changes and seasonal patterns. The report shows a shared‑ride percentage of 22.4% through May 2025 compared with 29.7% in the same months of 2024; staff pointed to more vehicles and added driver availability as one factor that can lower the trips‑per‑service‑hour metric while capacity is being built.
Walwort…
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