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Six months in, committee hears mostly positive results from citywide residential trash billing rollout
Summary
Finance staff reported early collections and operational experience from the citywide residential trash billing program, saying payment rates are improving and customer complaints have been minimal. Staff noted mail delays affected some collections and that the city retains an ACH payment option.
Six months after the city began billing residential trash service under a single municipal contract, finance staff told the Budget Finance Committee that collections are progressing, customer-service calls have been low and the program is functioning as intended.
Staff presented a month-by-month snapshot showing billed accounts, payments received and collection percentages, and said some mailbox and mail-delivery issues…
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