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Polk County hears presentations from five VoIP vendors as it reviews replacement for county phone system
Summary
Polk County Commissioners heard hourlong presentations from five voice-over-IP vendors on July 17 as part of an evaluation of a replacement county telephone system; no vendor was selected at the meeting and staff will return with follow-up information.
Polk County Commissioners listened to demonstrations from five voice-over-IP (VoIP) vendors on July 17 as the court considers replacing the county's telephone system. The presentations covered service models, redundancy, local support and integration with the sheriff’s call-recording system; the court did not select a vendor at the meeting.
County staff convened the workshop to receive proposals and ask technical and operational questions so the court could decide how to proceed. The presentations ran about 10–15 minutes per vendor with time for questions.
The vendors emphasized different strengths. A representative identified in the record as Debbie, with Best in Network, told the court, “we have down home customer service,” and demonstrated a direct help number that routes to a tech desk. Evan Hough, identified in the transcript as owner and CEO of a Vesta/Fast Networks offering, said the company would centralize the county’s multiple…
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