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Enforcement division outlines complaint-driven process; reports 15,293 complaints in FY25 to date and 1,496 licenses sanctioned last fiscal year
Summary
Assistant Director of Enforcement Danielle Green briefed the board on July 18, 2025 on the complaint‑driven process for investigations, saying the enforcement division had received 15,293 complaints in the fiscal year to date and outlining intake, evidence gathering, notice practices and outcomes.
At the July 18, 2025 meeting the Texas Board of Nursing's Assistant Director of Enforcement, Danielle Green, gave a detailed, informational presentation on how complaints are handled from intake through final disposition.
Green said the agency is complaint‑driven and that as of the meeting date the enforcement division had received 15,293 complaints in the fiscal year to date. Complaints come from external reporters (employers, patients and family members, required reporters) and internal eligibility checks (licensure disclosures, criminal background checks). Intake requires a written complaint and the board encourages use of its online complaints portal; submissions by mail, fax or email are also accepted.
Green described…
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