Agency completes CAMS enhancements; leaders say legacy case count will drop to zero soon

The board received an update that the appeals management system known as CAMS received a successful release of enhancements and that remaining legacy cases are being moved into the modern platform. John Campweb, the agency’s chief information officer, told the board the release at the end of the previous month delivered “over a dozen enhancements to the CAMS platform.” He confirmed that unemployment insurance (UI) and disability insurance (DI) cases had fully transitioned from the legacy system into CAMS. Judge Koutre and other staff credited extensive testing and cross-unit coordination for the smooth deployment. “A lot of work went into that… and it all went off very, very well,” Judge Koutre said, thanking IT and field offices for the coordination. Board members asked what remaining “big-ticket” items IT will address this year; staff identified calendaring, time-lapse accounting and eliminating remaining legacy cases as priorities. CIO Campweb and other staff said they expect the number of legacy cases to reach zero within 30 to 60 days. Why it matters: moving all active work into CAMS reduces manual workarounds and supports more efficient transfers among field offices, which staff said has aided improvements in timeliness. No formal action was taken; the report was informational and the board expressed appreciation for the deployment. Staff said they will continue implementing calendar and time-lapse features to better track the stages from appeal filing through hearing and mailing of decisions.