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Committee hears demonstration of TextMyGov texting service; committee votes not to adopt at this time

July 18, 2025 | Effingham County, Illinois


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Committee hears demonstration of TextMyGov texting service; committee votes not to adopt at this time
A vendor demonstration of TextMyGov, a texting and interactive-resident engagement platform, drew questions about overlap with existing emergency-notification systems and the county's need for the product. Committee members voted to decline pursuit of the system at this time.

TextMyGov representatives said the product provides countywide unlimited user licenses, alerts for meeting and tax reminders, two-way question handling with automated replies, issue reporting that routes resident reports to staff, and survey tools. The vendor said it can supply an initial database of roughly 10,000 to 12,000 mobile numbers for the county from postal-service address-based data to jump-start outreach, and that about 90% of recipients historically remain opted in after a welcome message.

Committee members raised several concerns: the county and many municipalities already use emergency-notification platforms such as RapidWarn, Everbridge or CodeRED; the county's emergency-management agency uses its own alerting system; and the vendor's database provides one mobile number per household, which committee members said would not reach all residents. One member asked whether phone numbers could come from other states; the vendor said the postal-service-derived database uses the phone number the postal service has for a service address, which could reflect past addresses.

A motion was offered to decline adopting TextMyGov at this time; the motion was seconded and carried. Committee members said no action would be taken immediately and that departments could continue to discuss the product privately.

The committee did not allocate funds or enter into a procurement at the meeting. The vendor left the presentation materials and pricing: an annual fee of $8,000 and a one-time setup fee normally equal to half the annual fee, discounted to $2,000 if the county executed by the end of the month. Committee members said they would continue internal discussion if departments saw a use case in the future.

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