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TLC suspends taxi driver 30 days, imposes probation and restitution for overcharging tourist
Summary
After testimony and an affidavit alleging an overcharge at a baseball game, the commission found a taxi driver violated Metro code on fares and ordered a 30-day suspension, 90 days probation, mandatory anger-management, and $90 restitution.
The Metropolitan Transportation Licensing Commission found taxi driver Hussein Masood violated Metro fare rules after testimony and a notarized affidavit alleging an overcharge of a customer during an event. The commission suspended Masood’s permit for 30 days, placed him on 90 days’ probation, ordered enrollment in an anger-management course and required $90 restitution to the complainant.
Why it matters: the decision is a disciplinary example of TLC enforcement of cab rules and a signal of stricter action against drivers who overcharge, an issue commissioners said damages Nashville’s tourism reputation.
Evidence and finding: the commission reviewed a notarized statutory declaration from Lorraine Green alleging an excessive fare after the Savannah Bananas game, testimony from enforcement officers Nathaniel Nave and Alexander Hartman describing erratic driving, and company testimony from supervisor Doug Trimble. After discussion, the commission voted that “taxicab driver Mr. Masood did violate Metro Code 6.72.0.25(a),” and approved the sanctions.
Supervisor Doug Trimble told the commission he would arrange restitution and work with Masood to correct behaviors, saying he believed the incident was “out of character” for the driver and that he could “turn this failure into success.” Enforcement staff described multiple complaints and said Masood was previously suspended from airport service for separate overcharging incidents. Officer Nathaniel Nave testified the crew had witnessed an instance of dangerous driving and reported it promptly to TLC staff.
Sanctions and conditions: the commission’s motion included a 30-day suspension, 90 days of probation, proof of enrollment in and attendance at an anger-management class by the August commission meeting, a written apology to the complainant and $90 in restitution (the difference between the alleged $125 charged and a $35 quoted fare). Commissioners also directed staff to verify restitution and class enrollment at a future meeting.
What the commission said: Chair and commissioners emphasized deterrence and the need to protect visitors and residents from predatory fares; Commissioner Rogers noted the action should send “a clear message” that overcharging and dangerous conduct will draw enforcement.
Next steps: TLC staff will record the sanctions, monitor compliance, and schedule follow-up to confirm restitution and course completion. If the driver fails to meet conditions or further violations emerge, TLC may consider revocation or additional discipline.
