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Commission approves citywide ERP and customer-utility platform contracts, starts two-year rollout
Summary
The Boynton Beach City Commission approved a multi-year contract to replace disparate financial, human resources and utility systems with Workday and a Sprypoint utility platform, beginning a phased two-year implementation.
The City Commission on July 15 approved a plan to modernize Boynton Beach's back-office and utility customer systems by adopting Workday as a citywide enterprise-resource planning (ERP) system and Sprypoint (utility platform) for utility customer engagement.
Scope and rationale: Finance Director Alan Lawson told the commission the city currently runs multiple standalone systems for finance, payroll, HR and utilities and described the purchase as a consolidation and modernization move. Lawson said the combined cost over implementation and a multi-year subscription would be comparable to continued spending on the existing nine systems, while promising improved automation, real-time data and reduced out-of-policy spend.
Implementation plan and timeline: The vendor team said the rollout will be phased over roughly two years. Lawson said the city will begin data extraction and cleansing immediately, with finance and utility modules beginning October 1. Human-resources and payroll modules are planned for the second phase; staff said they are evaluating whether budget modules can be delivered earlier. Vendors said Workday and Sprypoint include modern features such as omnichannel customer communications and AI-enabled productivity tools.
Cost and finance: Lawson presented an 8'10-year comparative cost profile showing subscription and implementation costs concentrated in the first two years and lower subscription costs thereafter. He told commissioners the contract aligns with a plan to stabilize and modernize IT spending rather than continuing to invest piecemeal in multiple legacy systems.
Commission reaction and vote: Commissioners supported the modernization plan and noted expected benefits for accountability and constituent service. Commissioner Cruz moved approval of the referenced procurement (resolution R25-198 as presented by staff); Commissioner Turkin seconded. The motion passed unanimously.
Vendor commitments: Anthony Garcia of Workday highlighted the company's government customer base and offered to return with a validation report after implementation that compares pre- and post-conversion efficiencies. Sprypoint representatives described customer-engagement features that aim to provide text, email and other proactive communications to utility customers.
Next steps: Staff will begin data-cleanse activities and implementation work; finance and utility teams will coordinate with IT and vendors on go-live dates, and staff said they would return to brief the commission on progress and realized efficiencies.
