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Riviera Beach adopts a customer bill of rights to set service expectations
Summary
Council adopted a Customer, Resident, Business and Visitor Bill of Rights (Resolution 72‑25) intended to set customer‑service expectations and require accountability measures; council members asked about enforcement and fairness of discipline, and staff said training and progressive discipline apply.
The Riviera Beach City Council adopted a Customer, Resident, Business and Visitor Bill of Rights (Resolution 72‑25) intended to define service expectations for city employees and clarify how residents and visitors can expect to be treated when doing business with the city.
City manager Jonathan Evans said the document spells out principles such as courtesy, responsiveness, accountability,…
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