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Norfolk to install advanced water meters citywide; pilot, retrofits and outreach planned
Summary
City staff outlined a multi‑year rollout of an advanced metering infrastructure (AMI) program that will replace or retrofit roughly 70,000 water meters, start with a 1,000‑meter pilot and provide hourly reads to better detect leaks and irregular bills. Council members pressed staff on security, billing cycles and community outreach.
The City of Norfolk plans to deploy an advanced metering infrastructure (AMI) system — replacing or retrofitting about 70,000 water meters — after city officials finalized a contract and scheduled a notice to proceed this fall.
City staff say the rollout is intended to improve meter reading accuracy, allow remote move‑in/move‑out reads and provide much higher‑frequency usage data to identify leaks and billing anomalies.
Arcadis project manager Michael Rotunno, the presenter, described AMI as a combination of meters, a fixed network, software and processes. He said the contract with Core & Main and the AMI hardware provider Neptune Technology Group was signed recently and that staff expects a notice to proceed tentatively in September. "Every meter will be installed with an AMI endpoint or a small antenna," Rotunno said. "It does provide the…
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