Lebanon council approves contract to move city internet and phone services to ShowMe Technologies

The Lebanon City Council on July 14 approved an agreement with ShowMe Technologies to provide the city's internet and phone services, a move city staff said will increase capacity, centralize fiber repairs and reduce recurring outages. Nut graf: City information-technology staff told the council the current provider has not consistently delivered contracted speeds and the new contract will consolidate fiber and service management while increasing available capacity to a 10-gigabit service. City staff member Jared said the city previously bid ISP services and switched providers over the years and is now proposing the move to ShowMe to "streamline some of the network management aspects of it as well." Jared said the city currently pays for "500 up and down" under the last contract but on a good day the provider delivered about "170 up and down," and that the network has experienced multiple outages. "So we're ready to move," Jared said. He told the council the new service will provide higher capacity and that the phones require a mandatory 10-day processing time while the ISP portion could be completed "within 2 weeks if approved." Council members moved and seconded the ordinance in two readings. The motion passed on roll call with all voting members recorded as yes. Ending: The contract ordinance becomes city code 71-10. Staff advised the council they will schedule the phone cutover (10-day processing) and pursue the ISP transition immediately upon contract execution.