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Teachers raise concerns about reduced on‑site tech support; district says repairs will be ticketed and overseen
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Summary
A teacher speaker and other commenters told the board that proposed reallocation of technology support will reduce on‑site technician time and could affect instruction; the superintendent said repairs are being managed through ticketing, contractors and device leasing and that the district will monitor performance.
A teacher and parent in public comment told the board July 15 that changes to how district technology staff are allocated will leave schools with less on‑site support and could disrupt instruction when devices fail.
Laurie Massey, who identified her address during public comment, said her school will have tech coverage only two to three days in a rotation and asked how classrooms would handle broken devices or failed peripherals during the missing days. "What are parents going to say? Why did my kid miss this?" she asked, saying technicians previously built strong rapport and solved issues quickly.
District response and staff explanation: Superintendent Dr. Shanoff responded to the concerns in public session. He said technicians are allocated by full‑time‑equivalent (FTE) student caseload rather than building count, and the district will require ticket submissions for repairs so needs can be quantified. He added that the district has contracted outside vendors for repairs requiring more than a reimage or reboot, is expanding a device leasing program with more protective cases to reduce breakage, and can deploy zone technicians to cover absences or critical outages. "We will definitely be watching that very, very closely," he said, adding the district has made repair turnaround a key performance indicator in the strategic plan.
Discussion vs. decision: The public comment prompted a district explanation and commitments to monitor ticket data and repair metrics. No formal change to technician allocations was adopted during the meeting; district leaders said they would revisit allocations based on service data.
Ending: Residents were encouraged to submit tickets and to contact district leadership if service lagged; the superintendent asked speakers to email him directly if problems persist.
