Tracy Eubanks, executive director of Metrocrest Services, asked the Carrollton City Council during a June 17 work session for a one-time payment of $102,002.84 to help the nonprofit maintain food and housing-stability services amid rising demand and recent funding losses.

Eubanks told council that Metrocrest served about 24,000 individuals in the last fiscal year and is on pace to serve roughly 28,000 this year; she said about one in three clients are under 18 and about 10 percent are seniors. "We're in a nonprofit space serving people in brutal situations," she said, and added the agency is projecting to serve 14,698 Carrollton residents this year — about 11 percent of the city’s population.

The request follows what Eubanks described as a troubling funding shift at the regional food bank: "North Texas Food Bank lost $11,000,000 of USDA funding," she said, calling that loss equivalent to removing one quarter of meals the bank previously supplied. Metrocrest said about 90 percent of the food it distributes — roughly 16,000 to 20,000 pounds per day, six days a week — comes from the North Texas Food Bank.

Eubanks said Metrocrest has reserves and a resale store that help stabilize operations but that non‑government donations to Metrocrest are down 29 percent since January. She warned that the combination of fewer donated foods and growing client counts could force Metrocrest to purchase food for the pantry in the near term and increase reliance on cash grants for rental assistance.

Eubanks described Metrocrest's model and partners, including on‑site health navigation, job fairs with Dallas College and CFB ISD, legal-aid pop‑ups, and a mobile health van partnership serving unsheltered clients. She said the organization is deliberately limiting structural growth but cannot absorb the near-term gap without help.

Council members voiced appreciation and concern. Council member Daisy Palomo praised Metrocrest’s mental-health and service partnerships. Mayor Steve Babcock thanked the organization for its presence in Carrollton.

The presentation was framed as a request and briefing; no formal council action on the Metrocrest funding request was recorded in the meeting transcript. The council’s consent vote later in the meeting approved a set of consent items unrelated to this one‑time request; Metrocrest’s funding request remained a work‑session item for later consideration.

Eubanks concluded, "We're asking for a one‑time request of $102,002.84. Just help us get through this year." She said Metrocrest would return next spring with additional information if the council wanted ongoing support.

Why it matters: Metrocrest estimates more than one out of 10 Carrollton residents will use its services over 12 months; the nonprofit says reduced food-bank supplies and falling private donations mean the city’s emergency food and housing safety net faces material stress over the next 6–9 months.

What's next: Metrocrest asked council to consider a single emergency allocation and indicated it will follow up next spring; staff did not present a formal ordinance or motion during the work session for immediate council action.