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Indian Head Park staff offer payment plans as village moves utility billing to new software
Summary
Village administrative staff reported outreach to 24 long-overdue water accounts and a transition to BSNA billing software; selected accounts were offered a one-time penalty waiver if paid by July 15, and the Public Works Department will conduct shutoffs July 28 for accounts that do not enroll in a formal plan.
Lucy Sanders, the village administrative assistant who handles utility billing, told the Village of Indian Head Park Board of Trustees on July 10 that staff has been pursuing long-overdue water accounts while preparing to switch to new billing software. “The transition to this software is the reason why there has been no utility bill sent in July,” Sanders said, noting BSNA staff will train village personnel beginning Aug. 4. Sanders said staff contacted 24 accounts with the largest overdue balances and offered a one-time courtesy adjustment of some late penalties if the accounts paid their…
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